1. Introduction
This Refund Policy explains how cancellations, rescheduling and refunds are handled for venue bookings, catering and event services provided by The Lee La Banquet & Farm ("we," "us," or "our"). By paying a booking amount or advance to confirm your event, you agree to the terms outlined in this policy.
This policy should be read together with our Terms & Conditions.
2. Booking Amount
A booking amount is required to confirm and block your event date. This amount reserves the venue exclusively for you and prevents us from accepting other bookings for that date. As a result, the booking amount is strictly non-refundable under all circumstances, except in cases of venue-side cancellation as described in Section 6.
3. Cancellation Refund Tiers
Refund eligibility on payments made beyond the initial booking amount depends on how far in advance you cancel your event, as outlined below:
| Cancellation timing | Refund eligibility |
|---|---|
| 45+ days before event | 75% of additional payments |
| 30–44 days before event | 50% of additional payments |
| 15–29 days before event | 25% of additional payments |
| Less than 15 days before event | No refund |
Note: The initial booking amount is excluded from all refund calculations above and is never refundable, in line with Section 2.
4. Rescheduling Your Event
- If you wish to reschedule rather than cancel, your booking amount and any additional payments made can typically be transferred to a new date, subject to availability.
- Reschedule requests made at least 15 days before the original event date are accommodated at no extra charge, subject to venue availability.
- Requests made within 15 days of the event may incur a rescheduling fee, communicated to you at the time of request.
- Only one reschedule per booking is permitted without additional charges; further changes will be treated as a new booking.
5. Non-Refundable Items
The following are not eligible for a refund under any circumstances:
- The initial booking amount paid to confirm your date
- Custom décor items, personalized print material or bespoke arrangements already ordered or produced on your behalf
- Third-party vendor payments already disbursed on your behalf (e.g. external decorators, photographers, entertainers) where the vendor's own cancellation terms apply
- Any services already rendered prior to the cancellation request
6. Refund Process & Timeline
- All refund requests must be submitted in writing (email or written letter) to our events team.
- Once approved, eligible refunds are processed within 15–20 business days.
- Refunds are issued through the original mode of payment. If the original method is unavailable, an alternate method will be arranged in coordination with you.
- In the rare case that we are unable to host your event due to a venue-side issue (e.g. unforeseen structural or licensing issue), a full refund including the booking amount will be issued within 10 business days.
7. Deductions & Adjustments
Any refund amount will be calculated after deducting costs already incurred on your behalf, including but not limited to catering ingredient procurement, printed materials, advance vendor payments, and payment gateway or bank transaction charges. An itemized breakdown will be shared with you upon request.
8. Force Majeure Cancellations
In the event your celebration cannot proceed due to circumstances beyond either party's control — such as natural disasters, government-imposed restrictions, or public health emergencies — we will work with you in good faith to either reschedule your event to a mutually convenient date or agree on a fair partial refund, after accounting for costs already incurred. Please refer to the Force Majeure clause in our Terms & Conditions for further detail.
9. How To Request A Refund
To request a cancellation or refund, please:
- Email us at theleelabanquet@gmail.com with your booking reference, event date and reason for cancellation
- Or call our events team directly at +91-8271446666
- Our team will confirm receipt of your request within 48 hours and inform you of the applicable refund amount based on the tiers above
10. Changes To This Policy
We may revise this Refund Policy from time to time to reflect changes in our operations or applicable law. Updates will be posted on this page with a revised "Last updated" date. Bookings confirmed prior to a policy update will continue to be governed by the policy in effect at the time of booking, unless otherwise required by law.
11. Contact Us
For any questions about this Refund Policy or to initiate a cancellation, please reach out to us:
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