Privacy Policy

1. Introduction

The Lee La Banquet & Farm ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or book our venue and services.

By using our website or services, you agree to the terms described in this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.

2. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal details — name, phone number, email address, and postal address provided through our enquiry, booking or contact forms.
• Event details — information about your event such as event type, date, guest count and preferences.
• Payment information — billing details required to process bookings and payments (processed securely through our payment partners).
• Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.
• Communication records — records of calls, emails or messages exchanged with our team.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process venue booking requests
• Coordinate event planning, catering and décor arrangements
• Send booking confirmations, updates and important notices
• Improve our website, services and guest experience
• Send promotional offers or newsletters, where you have opted in
• Comply with legal obligations and resolve disputes

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted vendors and partners (such as caterers, decorators or photographers) directly involved in fulfilling your event, only as needed
• With payment processors to complete transactions securely
• When required by law, regulation or valid legal process
• To protect the rights, safety and property of The Lee La Banquet & Farm, our guests, or the public

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic and understand where our visitors come from. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including for the duration of any ongoing booking, to comply with legal, accounting or reporting obligations, and to resolve disputes.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner vendors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our website and services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: